Security, Safety, and Technology Support for Older Adults · Maryland
Technology giving you a hard time?
Tell Sentinel Silver what's wrong in your own words. We'll show you how we help, and how you can reach a real person today.
Fully insured. Background-checked guides. A registered Maryland company.
For example: "I think I was scammed," "my computer is slow," or "I can't see the screen."
When you tell us what's happening, your note is shared with Sentinel Silver so a real person can help and so we keep improving. We never sell your information.
Prefer we reach out? Share your name and number, and a real person from Sentinel Silver will follow up about this.
Thank you. A real person from Sentinel Silver will reach out soon.
Prefer to talk it through? Call (855) 301-4220. A real person answers.
More below: what we do, how it works, and how families stay protected
You are not the only one
Technology Should Not Make You Feel Left Behind
A device stops working. A strange message arrives. A stranger asks for money. For older adults and the families who love them, these moments are stressful, and good help is hard to find. Sentinel Silver is the patient, trustworthy answer.
For the older adult
You are capable. The tools are the problem. You deserve a patient person who explains things clearly and never makes you feel behind.
For the adult child
You live far away and cannot be the help desk anymore. You need someone trustworthy watching over your parent's technology so the worry comes off your plate.
For everyone
Scams targeting older adults are rising fast. The right protection, set up by a real person, keeps you and your money safe.
What Sentinel Silver does
Protection First, Then Patient Help
Sentinel Silver looks after your phone, computer, and tablet, guards them against scams and online danger, and guides you through it all. By phone, by video, or in your home.
Scam protection and response
We block dangerous websites before they load. If you are ever targeted, we help you respond and report the scam on your behalf.
Everyday technology help
Slow devices, new phones, printers, passwords, video calls with grandchildren. Most of it gets handled remotely, the same day.
Watching over your devices
Ongoing monitoring catches problems before you see them, and your Personal Technology Guide stays a phone call away.
See everything a Sentinel Silver membership includes
Your privacy is sacred to us
Sentinel Silver watches the health of your devices, not the contents of your life. We never read your emails, your photos, your messages, or your bank statements. We protect you. We do not surveil you. That is the promise.
When to call Sentinel Silver
Common Reasons Families Call Sentinel Silver
If any of this sounds familiar, you are in the right place. Tell us what is happening, and a real person will help.
Your phone stops working
Your computer freezes or shuts down
Your Wi-Fi or internet goes out
Your TV or streaming will not turn on
Your Medical ID is set up and ready
Your devices are charged and ready in an emergency
You cannot log into the patient portal
Your email password stops working
Your printer is not printing
Something on your screen does not look right
On this list or not, a real person answers.
How it works
Every Relationship Begins With a Conversation
No commitment, no sales pitch. Sentinel Silver listens first.
The Getting Acquainted Call
A complimentary conversation. Share your story, your worries, and what would make your days lighter.
We learn how you learn
Sentinel Silver takes the time to understand your pace, your preferences, and what matters most to you.
Protection and patient help
Choose the level of support that fits, from remote protection to a full in-home partner. We handle the rest.
Complimentary. No commitment, no sales pitch. A real person answers.
Accountable in public
A Maryland Company Families Can Trust
Founded by Ryan R. Miner, MBA
Sentinel Silver exists because of Ryan's own family. His grandmother Joyce lost three thousand dollars to a phone scammer. His mother, Colleen, spent fifteen years caring for loved ones through Alzheimer's. Ryan R. Miner, MBA, spent eleven years as a Maryland journalist and consumer advocate, teaches at Frederick Community College, and volunteers as a Hospice Companion with Hospice of Washington County. He built this company to give every older adult the patient, trustworthy protection he wanted for his own family.
Ryan R. Miner, Founder | Sentinel Silver. Read Ryan's full story
Background-checked guides
Every Personal Technology Guide passes federal and state background checks before entering your home.
Fully insured
Sentinel Silver is fully insured through Wright-Gardner Insurance of Hagerstown.
Based in Hagerstown
At the Fletcher Incubator Hub, Hagerstown Community College. A registered Maryland business and Washington County Chamber of Commerce member.
Every claim cited
222 documented scams across 23 categories, sourced from the FBI, FTC, Maryland Attorney General, and AARP. If we cannot cite a source, we do not publish it.
Protection that comes first
The Scams Hitting Maryland Families Right Now
If a call, text, or pop-up sounds like one of these, stop and call Sentinel Silver before you act.
"This is the Sheriff's Office. There is a warrant for your arrest."
No real agency demands payment by phone or gift card. Hang up and call us.
"Grandma, it is me. I am in jail. Do not tell Mom."
The grandparent scam, now with cloned voices. Verify before you send anything.
"This is your bank's fraud department. Move your money to a safe account."
Your bank will never ask you to move money. Do not. Call Sentinel Silver.
Our scam guidance is sourced from the FBI Internet Crime Complaint Center, the Federal Trade Commission, and the Maryland Attorney General. We cite these authorities as sources; they do not endorse Sentinel Silver.
How our remote help stays safe
Real scams begin when a stranger calls you and pressures you to let them onto your device. Sentinel Silver works the opposite way:
- A session begins only after you call us, at the number you already have.
- Your Personal Technology Guide tells you who they are before anything starts.
- You watch the whole time and can end the session whenever you want.
- We never call you out of the blue demanding access or payment.
Our scam help line is open to everyone
You do not need to be a member. You do not need to pay. If a scammer is contacting you right now, call (855) 301-4220. We answer scam calls from older adults across Maryland, Monday through Friday, 8 a.m. to 8 p.m., and weekends, 10 a.m. to 5 p.m.
Memberships and services
Protection Sized to Your Family
Pick the level of protection that fits your family, from steady remote protection to a full in-home partner. One-time help is available with no membership.
Remote help when you need it. A patient person to call. The welcoming way to begin.
Around-the-clock device protection and a monthly family report.
Scam defense, a password safety net, and a yearly in-home check-up.
Everything in The Shield, plus a standing in-home visit every season.
The full, hands-off relationship with a monthly in-home visit and bill auditing.
Annual billing gives you two months at no charge. One-time in-home visits are $85 an hour, no membership required.
See full plan details and what each includesQuestions families ask
Good Questions, Plain Answers
What does Sentinel Silver do?
Sentinel Silver gives older adults security, safety, and technology support. We protect your phone, computer, and tablet from scams and online danger, and guide you through everyday technology with patience, by phone, by video, or in your home.
How do I get started?
Every relationship begins with a complimentary Getting Acquainted Call. Call (855) 301-4220 or book online. There is no commitment and no sales pitch.
Do you come to my home?
Yes. Most everyday help happens remotely the same day, and our membership plans include standing in-home visits. One-time in-home visits are available at $85 an hour.
What if I think I was scammed?
Call Sentinel Silver right away at (855) 301-4220. We help you respond, secure your accounts, and report the scam on your behalf. Our scam help line is open to any older adult in Maryland at no cost, member or not.
Will you see my private information?
No. Sentinel Silver watches the health of your devices, not the contents of your life. We never read your emails, photos, messages, or bank statements. We protect you, we do not surveil you.
Where is Sentinel Silver located?
Sentinel Silver is based at the Fletcher Incubator Hub, Hagerstown Community College, 20140 Scholar Drive, Suite 214, Hagerstown, MD 21742, and serves all of Maryland.
How is your remote help different from a scam?
Real scams begin when a stranger calls you and pressures you to grant access. Sentinel Silver works the opposite way. A remote session begins only after you call us at the number you already have, your Personal Technology Guide identifies themselves first, you watch the entire time, and you can end it whenever you wish. We never call you out of the blue demanding access or payment.
Sentinel Silver also partners with healthcare systems, local governments, residential communities for older adults, and universities across Maryland.
See how we work with organizationsReady to Talk? Let's Get Acquainted.
One conversation is all it takes to feel calmer about technology. Sentinel Silver is on your side.
Prefer to write? Email Hello@SentinelSilver.com.